Your team
Hand over clinic ownership
The current Owner can ask an active colleague to take over clinic administration and billing controls.
Start the handover
- Open Team from Account settings.
- Under Clinic ownership, choose an active colleague.
- Confirm with your password and choose Request handover.
You remain the Owner while the request is pending and can cancel it. Pending invitees must join before they can be selected.
Accept the responsibility
The chosen colleague opens the request, confirms their password and accepts the Owner permissions. Only then do they become Owner and the previous Owner becomes a Member. A decline, expiry or revoked request leaves the current Owner unchanged.
What stays the same
The subscription, purchased seats, price and renewal date stay the same. The new Owner should review the billing contact and payment method. Complete or undo a scheduled seat reduction before starting a handover.
Owner unavailable?
Contact support. Another Member or Admin cannot appoint themselves Owner.