Plans & billing
Resolve a failed payment or paused consultations
The next step depends on whether the first post-trial charge or a later renewal failed.
First payment after a trial
If the first post-trial subscription payment fails, consultations pause immediately. The Owner can update the payment method and complete the outstanding payment.
A later renewal
After a successful paid period, a failed renewal has a three-day grace period from the original failure. The account shows the deadline. Payment retries do not extend it. Consultations pause if the payment remains unresolved at that deadline.
Restore access
- Open Subscription and review the payment status.
- Update the payment method if needed.
- Review an open invoice in Stripe billing and complete any required payment or bank verification.
- Refresh billing status and wait for confirmed payment before expecting access to resume.
If confirmation is pending, check its status instead of creating another subscription. Account settings, Owner billing history and support remain accessible while consultations are paused.
No subscription after the trial?
Choose a plan and complete paid activation. Members and Admins should contact the clinic Owner rather than creating a separate subscription.